Refund policy

We want your dog to do well on Gut Rescue. If it does not work out, here is exactly what happens.

Our 60 day happiness guarantee

Your first order is covered for 60 days from the day it is delivered. Give the product at least 30 days, which is how long the gut needs to reset. If your dog is not doing better by day 60, email us at hello@mypawbiotics.com with your order number and we will make it right.

The guarantee applies to your first order only, one per customer. We refund what you paid for the product. Original shipping charges, if any, are not refundable. Refunds go back to your original payment method and typically appear within 5 to 10 business days.

Returns must be authorised by us before you send anything. Email us first and we will reply with a return address and instructions. Return shipping is the customer's responsibility unless we tell you otherwise.

We reserve the right to decline a refund where we identify repeated or abusive claims, including multiple claims linked to the same person, address or payment method.

Unopened jars

Jars that are still sealed in their original packaging can be returned within 30 days of delivery for a refund of the product price. This applies to any order, including subscription renewals, not just your first. Email hello@mypawbiotics.com first so we can authorise the return and give you the address. Refunds on unopened jars are issued once we receive them. Return shipping on unopened jars is paid by you, and original shipping charges are not refundable.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, email hello@mypawbiotics.com within 14 days of delivery with your order number and a photo of the item and its packaging. We will make it right.

Delivery addresses

We ship to the address entered at checkout, so please check it before you order. If a parcel is returned to us or delivered to the wrong place because the address given was incorrect or incomplete, additional charges apply for reshipment.

Subscriptions

Cancelling a subscription and asking for a refund are two different things. Cancelling stops future orders and is covered by our Purchase options cancellation policy. We email you 3 to 5 days before each renewal charge. Cancel, skip or reschedule before the charge date and you will not be billed for that order and nothing ships. An order that has already been billed or shipped is covered by the terms above, including the unopened jar return.

How long a refund takes

Once a refund is issued, your bank or card issuer decides how quickly it appears on your statement. That is usually 5 to 10 business days.

Questions

Email hello@mypawbiotics.com and a person will answer you.