Cancellation policy

This policy explains what you are agreeing to when you choose a subscription, and how to stop it. The short version: you can cancel yourself, at any time, in a couple of clicks, and we will never make you call anyone or explain why.

How the subscription works

Choosing a subscription at checkout starts a recurring plan. We charge the payment method you used, at the price shown, on a repeating schedule, until you cancel it. There is no minimum number of orders and no lock in.

Plans, prices and how often you are billed

  • 30 Scoops at $39.95, billed and delivered every 4 weeks
  • 60 Scoops at $69.95, billed and delivered every 8 weeks
  • 90 Scoops at $89.95, billed and delivered every 12 weeks

Every subscription order ships free. Prices are in US dollars and do not include tax, which is calculated at checkout. If we ever change the price of your plan, we will email you before the change takes effect.

We remind you before every renewal

We email you 3 to 5 days before each renewal charge, so a payment never turns up as a surprise. Cancel, skip or reschedule any time before the charge date and you will not be billed for that order and nothing ships.

Cancel, pause, skip or reschedule

You control all of it yourself:

  1. Log in to your account at mypawbiotics.com/account
  2. Open your subscription
  3. Pause it, skip an order, change the delivery date, change the quantity, or cancel

There is no fee for any of it and no phone call. If you would rather we did it for you, email hello@mypawbiotics.com and we will cancel it and confirm by email.

When a cancellation takes effect

Cancel any time before your next billing date and you will not be charged again. If an order has already been billed or shipped by the time you cancel, that order still comes, and the subscription ends after it. Your next billing date is shown in your account.

Refunds

Cancelling stops future charges. For a refund on an order already placed, see our Return and refund policy, including the 60 day happiness guarantee on your first order.

If a payment fails

Your subscription is paused rather than cancelled. Update your payment method in your account and it picks up where it left off.

Questions

Email hello@mypawbiotics.com.